1. Introduction
OrthoVive Physical Therapy & Wellness (“OrthoVive,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, and protect your information, including compliance with applicable laws such as the Health Insurance Portability and Accountability Act (HIPAA).

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2. Information We Collect
We may collect the following types of information:

Personal Information includes name, phone number, email address, mailing address, date of birth.

Health Information (Protected Health Information – PHI) includes medical history, treatment records, diagnoses and therapy notes, insurance and billing information.

Technical Information includes IP address, browser type, website usage data.

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3. How We Collect Information
We collect information in the following ways: directly from you, including intake forms, website forms, and phone calls, from healthcare providers including referrals and care coordination, from insurance companies, and automatically via website cookies and analytics tools.

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4. How We Use Your Information
We use your information to provide physical therapy and wellness services, communicate with you regarding appointments and care, process billing and insurance claims, improve our website and services, and comply with legal and regulatory requirements. We only use and disclose Protected Health Information (PHI) as permitted under HIPAA.

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5. How We Share Your Information
We may share your information with healthcare providers involved in your care, insurance companies for billing purposes, business associates such as billing services and EMR systems, and legal authorities when required by law. We do NOT sell your personal or health information.

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6. HIPAA Compliance & Your Rights
Under HIPAA, you have the right to access your medical records, request corrections to your records, request restrictions on certain disclosures, receive a list of disclosures of your information, and request confidential communications. To exercise these rights, please contact us using the information below.

 

7. Data Security
We implement administrative, physical, and technical safeguards to protect your information, including secure electronic medical record systems, encrypted communications when appropriate, and access controls and staff training.

 

8. Cookies & Website Tracking
Our website may use cookies or similar technologies to enhance user experience and analyze website traffic. You can disable cookies through your browser settings.

 

9. Messaging Privacy Policy (SMS)

Effective Date: March 27, 2026

OrthoVive Physical Therapy & Wellness (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This section explains how we collect and use information when you opt in to receive SMS messages.

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Information We Collect includes your phone number, consent to send SMS messages, your email address, basic contact information such as your name, messaging history, and appointment-related details relevant to communication.

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How We Collect Your Information includes directly from you such as intake forms, website forms, and registration forms, when you contact us, and automatically when you interact with our website or messaging systems.

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How We Use Your Information includes sending SMS messages such as appointment reminders, updates, and marketing, providing relevant healthcare-related communication, operating and improving our services, maintaining communication records, and complying with legal obligations.

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Choices and Controls: You can opt out of receiving SMS messages at any time by replying STOP to any message.

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For more details, please review our Terms and Conditions: www.orthovivept.com

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To Whom We Disclose Your Information includes service providers such as SMS platforms and EMR systems, business associates under HIPAA-compliant agreements, and legal authorities if required. We do NOT share your personal information, phone number, or SMS consent data with third parties for marketing or promotional purposes.

 

Protection of Information: We take appropriate measures to protect your information from unauthorized access, use, or disclosure.

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Updates: We may update this Messaging Privacy Policy periodically, and any material changes will be posted on this page prior to becoming effective.

 

How to Contact Us: You can reach us by texting HELP for support. You may also contact us directly via email at info@orthovivept.com, or by phone at 818-804-4888.

 

10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time, and updates will be posted on this page with a revised effective date.

 

11. Contact Information
OrthoVive Physical Therapy & Wellness, website www.orthovivept.com, email info@orthovivept.com, phone 818-804-4888.